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The YWCA Greater Harrisburg is seeking an experienced supervisor/leader motivated to transform the lives of survivors of domestic violence, sexual assault, and human trafficking. The Direct Services Supervisor offers an exciting opportunity for a proven leader who seeks a sense of purpose and meaning to advance the YWCA's vision of creating just communities while working for a cause greater than oneself.
Position Details:
- Hours: M-F 8am to 4pm
- Salary : $50,000/yr
Key Responsibilities:
- Support and guide department staff through daily work activities and projects.
- Monitor and assess employee performance to ensure maximum productivity; identifying and addressing areas that need improvement to ensure that goals, deadlines, and performance standards are met.
- Monitor and evaluate the quality of services provided to survivors to ensure employee performance and services are provided in alignment with standards and regulations.
- Support staff through routine and continuous feedback, monthly supervision, and case review opportunities.
- Create and manage crisis schedules to ensure 24-hour coverage of department services.
- Develop staff through training and skill development opportunities.
- Document employee performance for positive recognition and areas of improvement.
- Collect and record service data and submit reports as required.
- Provide support for crisis services including hotline, crisis intervention, accompaniments, information & referrals, intakes, and other services as may be required.
- Attend community and state coalition meetings related to domestic violence and sexual assault.
- Perform on-call supervisory responsibilities as assigned including overnight shifts, weekends, and holidays.
Position Requirements:
- Bachelor's degree in human services or related field OR Associate's degree with at least 2 years' experience in a management role or in a crisis-related organization
- Previous experience in a supervisor role managing staff performance a MUST
- Advanced verbal and written communication skills, along with developed emotional intelligence
- Demonstrated knowledge and application of leadership skills
- Strong organizational skills with distinct attention to detail
- Ability to resolve complaints and issues while maintaining a professional and calm disposition
- Ability to multi-task, adapt and be flexible based on the demands of a rapidly changing environment
- Proficient to advanced computer skills
- Ability to obtain Child Abuse, State Police, and FBI clearances
- Knowledge of Dauphin County community resources a PLUS
- Valid driver's license, clean driving history and personal transportation required. Evidence of insurability may also be required.
- Medical, Dental, & Vision Insurance
- Employee Assistance Program
- Flexible Spending Account
- Life Insurance, Short & Long Term Disability Insurance
- Generous Paid Time Off
- Pension Retirement Plan
- 11 Paid Holidays
